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Why am I allowed to log into the website, but not the downloaded game?

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When I log into the website, , I am allowed to be accessed to my accout. But, when I downloaded the file for the full version, It won't let me log in, but I can play offline. Any ideas why? If it's any different (which I don't think it is) I'm using Linux Mint.
asked 6 years ago in TroubleshootingTroubleshooting by anonymous  

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