Are you a member, because Team of Userfox AKA my brother would get that a lot with his first account, spikehair. Now we are Userfox and a almost sucsessful company! If you are a member, try to log in online, and minimise it, then go on your downloaded erson. If that dose not work, click upgrade or whatever it says and see if that helps. If it dose not, Then I am afully sorry and I hope it is not perminit. Email to this address if you have any questions, comments, or if it works! : mohnfamily@myactv.net